RESOURCE GUIDE FOR CAREGIVERS & AGING ADULTS
JOURNEY OF AGING
THE JOURNEY OF AGING RESOURCE GUIDE
AGING & CAREGIVER RESOURCES
Below are resources listed by category.
Click on the category to access the listings.
Advocacy Groups & Support
Benefit Specialists
Caregiver Information
Case Managers
Coalitions
Health Plans & Assistance
Membership Programs
Nonprofit Organizations
Senior Centers
Social Services
Veteran Services
All of the categories within this section are starting points for gathering information about: available benefits, county programs and services, support systems for health care needs as well as social services and coalition programs.
ABUSE & NEGLECT
Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault.
ADULT PROTECTIVE SERVICES – ADULT/ELDER AT RISK
(608) 261-9933
danecountyhumanservices.org
COMPLAINTS PERTAINING TO THESE WISCONSIN PROVIDERS
• Assisted-living providers: Adult Day Centers, AFHs, CBRFs, and RCACs
(608) 264-9888 or (800) 642-6552
• Caregiver misconduct: noncredentialed caregivers, credentialed staff, and
professional staff (608) 261-8319 or (800) 642-6552
• Home health and hospice agencies (608) 267-1441 or (800) 642-6552
• Health and residential care providers: adult day care, ambulatory surgical centers, clinical laboratories, corporate guardianships, hospitals, outpatient rehabilitation, pain clinics, personal care agencies, and rural healthcare clinics (608) 266-8481 or (800) 642-6552
• Mental health and substance abuse treatment programs (608) 266-2717 or (800) 642-6552
• State-licensed nursing homes (608) 266-7474 or (800) 642-6552
ELDER ABUSE AND NEGLECT HELPLINE
(608) 261-9933 or 911
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org
ADRCs
ADRCs (Aging & Disability Resource Centers) can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, home-delivered meal programs, Medicare, Medicaid, Social Security, caregiver supports, and respite information. Below are the ADRCs in your area by county.
ADRC OF COLUMBIA COUNTY
(608) 742-9233
co.columbia.wi.us/columbia-county/adrc
ADRC OF DANE COUNTY
(608) 240-7400
daneadrc.org
ADRC OF DODGE COUNTY
(920) 386-3580
Find us on Facebook
ADRC OF JEFFERSON COUNTY
(920) 674-8734
jeffersoncountywi.gov
ADRC OF ROCK COUNTY
(608) 741-3600
co.rock.wi.us/adrc
ADRC OF SAUK COUNTY
Serving Crawford, Juneau, Richland & Sauk Counties
(608) 355-3289
adrceagle.org
ADVOCACY GROUPS & SUPPORT
Advocacy can be described as support for or on behalf of someone for a particular cause, issue, or policy.
AARP
(866) 448-3611
aarp.org/wi
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
COALITION OF WISCONSIN AGING GROUPS (CWAG)
(608) 224-0606 or (800) 488-2596
cwagwisconsin.org
DISABILITY RIGHTS WISCONSIN
(608) 267-0214
disabilityrightswi.org
GREATER WISCONSIN AGENCY ON AGING RESOURCES (GWAAR)
(608) 243-5670
gwaar.org
LONG-TERM CARE INSURANCE ASSISTANCE
(608) 266-3585
oci.wi.gov/pages/consumers/longtermcare.aspx
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
WISCONSIN BOARD ON AGING & LONG-TERM CARE
Ombudsman Program
(800) 815-0015
longtermcare.wi.gov
BENEFIT SPECIALISTS
Helpful information to note: Elderly Benefit Specialists (EBS) assist individuals 60+ to determine available private or government benefits. Disability Benefit Specialists (DBS) assist people between the ages of 18 and 59 with physical, developmental, and mental disabilities. See also ADRCs and Case Managers categories in this section to assist with individual benefits.
BENEFITS AND EMPLOYMENT COUNSELING
(608) 246-3444
eri-wi.org/services/benefits
CAREGIVER INFORMATION
A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. This assistance can be classified as hands on, financial, emotional, formal, and informal. Below you will find training programs, education, information, and support groups. Visit the Safe & Healthy at Home section to find support assistance in your residence.
CATHOLIC CHARITIES
702 S. High Point Rd., Ste. 103, Madison 53719
(608) 826-8000
chesselberg@ccmadison.org
ccmadison.org
Catholic Charities’ Aging Services helps older adults maintain the independence of living in their homes and communities while assisting caregivers with education and respite programs. Services include the Adult Day Center, All Saints Neighborhood, CompanionCare, and Respite Care Teams.
COMFORCARE
Home Care Services
8383 Greenway Blvd., Ste. 600, Middleton 53562
(608) 836-1868
home@cfchomecare.com
comforcare.com/madison
ComForCare Home Care Services provides assistance with activities of daily living, such as light housekeeping, meal preparation, dressing, bathroom assistance, home maintenance, and other services. ComForCare is an effective solution for the elderly who prefer to remain at home.
DANE COUNTY UNITED WAY
Caregiver Information
(608) 246-4350
unitedwaydanecounty.org/who-is-a-caregiver
JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
RESPITE CARE ASSOCIATION OF WISCONSIN
(608) 222-2033
respitecarewi.org
VA CAREGIVER SUPPORT
(855) 260-3274
caregiver.va.gov
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
wihealthyaging.org
WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS
(866) 843-9810
wisconsincaregiver.org
CASE MANAGERS
Case managers assist patients and families in evaluating, arranging, and coordinating available support systems needed now or in the future. Depending on expertise, they can assist in determining next steps in legal situations, healthcare, benefits, and more. Check the Coalitions and Senior Centers categories in this section, as they often have case managers on staff. There is also a Care Managers category under the Safe & Healthy at Home section.
COMMUNITY LIVING ALLIANCE (CLA)
1414 MacArthur Rd., Madison 53714
(608) 242-8335
clanet.org
Nonprofit organization dedicated to empowering older adults and people with disabilities or chronic illnesses to live independently and with dignity in their homes. CLA provides individualized services, including case management, personal care, support brokering, and home chore services that help people to improve their quality of life and live with self-determination.
MADISON PARENT CARE LLC
(608) 228-9797
madisonparentcare.com
NEWBRIDGE
1625 Northport Dr., Ste. 125, Madison, WI 53704
5724 Raymond Rd., Madison 53711
4142 Monona Dr., Madison 53716
(608) 512-0000
newbridgemadison.org
The mission of NewBridge is to provide older adults a bridge to successful aging. Case Management provides older adults support needed to live independently by identifying resources and coordinating services. Information, referrals, and advocacy provided through case management home visit assessments of each older adult’s individual needs.
COALITIONS
Coalitions are a great source of information and a good place to start researching specific areas of interest (for example, senior housing options). Case managers are oftentimes on staff to help coordinate services and assistance when needed.
NEWBRIDGE
(608) 512-0000
newbridgemadison.org
SAFE COMMUNITIES MADISON-DANE COUNTY
(608) 441-3060
safercommunity.net/falls_prevention.php
CONSUMER PROTECTION
BBB OF WISCONSIN
(BETTER BUSINESS BUREAU)
Main Office - Milwaukee
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
CONSUMER PROTECTION
(608) 266-1221
doj.state.wi.us
WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov
Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law and to get copies of the Wisconsin Senior Guide and other informational brochures.
CRIME PREVENTION & SAFETY
CRIME PREVENTION PROGRAM
(608) 266-4238
cityofmadison.com/police/safety/crimeprevention
CRIME VICTIM COMPENSATION PROGRAM
(608) 264-9497
doj.state.wi.us
CYBER SAFETY
(608) 255-2345
cityofmadison.com/police/safety/cyber
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org
TRIAD—RSVP OF DANE COUNTY
6501 Watts Rd., Ste. 250, Madison 53719
(608) 441-7897
info@rsvpdane.org
rsvpdane.org
Presentations on crime prevention and safety topics are free and open to the public at various locations in Cottage Grove, Verona, and Madison. Free winterization car checks for seniors. Annual Dane County/State Triad Crime Prevention and Safety Conference & Expo.
WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov
Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law and to get copies of the Wisconsin Senior Guide and other informational brochures.
DISABILITY RESOURCES
See also the ADRCs category in this section.
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org
BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES – BY COUNTY
(888) 879-0017 (Central Office)
dhs.wisconsin.gov/blind
BRAILLE LIBRARY AND TRANSCRIBING SERVICES
(608) 233-0222
bltsinc.org
BUREAU OF AGING AND DISABILITY RESOURCES
(608) 266-2536
dhs.wisconsin.gov/dph/badr.htm
CAPTEL, INC.
CapTel® Captioned Telephone
450 Science Dr., Madison 53711
(800) 233-9130
captel.com
Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.
DISABILITY RIGHTS WISCONSIN (DRW)
(608) 267-0214
disabilityrightswi.org
INTEGRITY RESIDENTIAL SERVICES
(608) 222-1113
integrityrs.net
MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.
STATE ORGANIZATION ON ARTS AND DISABILITY
(608) 241-2131
vsawis.org
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
wihealthyaging.org
WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL)
(800) 242-8822
dpi.wi.gov/talkingbooks
ENERGY (UTILITIES)
ALLIANT ENERGY
(800) ALLIANT (255-4268)
alliantenergy.com
KEEP WISCONSIN WARM/COOL FUND
(800) 891-WARM (9276)
kwwf.org
MADISON GAS & ELECTRIC
(608) 252-7222
mge.com
WISCONSIN HOME ENERGY ASSISTANCE PROGRAM (WHEAP)
(608) 267-3680
homeenergyplus.wi.gov
HEALTH PLANS & ASSISTANCE
Review the Case Managers and Benefit Specialists categories in this section.
ACCESS WISCONSIN - WISCONSIN DEPARTMENT OF HEALTH SERVICES
(800) 362-3002
access.wisconsin.gov
AVID RISK SOLUTIONS
2501 Parmenter St., Ste. 200A, Middleton 53562
(608) 827-4525
sue.schmitt@avidrisk.com
avidrisk.com
Health insurance agent with a focus on choosing the senior health plan that best meets your needs. Will review Medicare Supplement, Medicare Advantage, and/or Prescription Drug Plan options. We represent many different insurance companies providing you more choices.
BOARD ON AGING & LONG-TERM CARE
Medigap helpline & health insurance related questions
(800) 242-1060
longtermcare.wi.gov
MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.
SOCIAL SECURITY ADMINISTRATION
(866) 770-2262
ssa.gov
WISCONSIN OFFICE OF THE SENIOR ISSUES COMMISSIONER OF INSURANCE
(608) 266-3585
oci.wi.gov/consumer/seniors.htm
WISCONSIN SENIOR MEDICARE PATROL
(800) 488-2596
wisconsinsmp.org
MEMBERSHIP PROGRAMS
Specific interests, sometimes at a cost.
PLATO/UW-MADISON CONTINUING STUDIES
(608) 262-5823
platomadison.org
SHARING ACTIVE INDEPENDENT LIVES (SAIL)
6209 Mineral Point Rd., Ste. 210, Madison 53705
(608) 230-4321
info@sailtoday.org
sailtoday.org
SAIL is a nonprofit membership organization created to enable members 55+ to live secure, engaged lives on their own terms. Members support each other and the organization in a variety of ways. An extensive network of resources is available, such as prescreened vendors, daily check-in service, house checks, home technology assistance, discounted personal emergency services, and more —all for less than $1 per day!
NONPROFIT ORGANIZATIONS
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org
BARABOO AREA CHAMBER OF COMMERCE
600 W. Chestnut St., Baraboo 53913
(608) 356-8333
events@baraboochamber.com
baraboo.com
A nonprofit organization dedicated to promoting tourism in the Baraboo Area and boosting the local economy.
COMMUNITY SHARES OF WISCONSIN
(608) 256-1066
communityshares.com
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
SHARING ACTIVE INDEPENDENT LIVES (SAIL)
(608) 230-4321
sailtoday.org
UNIVERSITY OF WISCONSIN FOUNDATION
(608) 263-4545
supportuw.org
VSA WISCONSIN INC.
(608) 241-2131
vsawis.org
WISCONSIN ASSISTED LIVING ASSOCIATION (WALA)
(608) 288-0246
ewala.org
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
wihealthyaging.org
SENIOR CENTERS
Senior centers are a wonderful way to interact with peers and fulfill interests. Some offer unique programming and special services—each one is a little different from another. All are there to help, so feel free to give them a call and inquire.
BARABOO SENIOR CITIZEN CENTER
(608) 356-8464
BELLEVILLE/SUGAR RIVER SENIOR CENTER
(608) 424-6007
bellevillewi.org
CITY OF VERONA SENIOR CENTER
(608) 845-7471
COLONIAL CLUB SENIOR ACTIVITY CENTER - SUN PRAIRIE
(608) 837-4611
colonialclub.org
COMMUNITY ACTIVITIES & SERVICES DEPARTMENT - CITY OF BEAVER DAM
209 Center St., Beaver Dam 53916
(920) 887-4639
jstephens@cityofbeaverdam.com
cityofbeaverdam.com
The Community Activities & Services Department provides a variety of educational and recreational activities throughout the year for active older adults. Dodge County also provides a nutritional meal for seniors 60+ (or one spouse must be 60) at The Watermark, Monday-Friday at 11:30 a.m. A donation of $3.99 per meal is suggested.
CREEKSIDE PLACE - EVANSVILLE
(608) 882-0407
DEFOREST AREA COMMUNITY SENIOR CENTER
(608) 846-9469
deforestcenter.org
FITCHBURG SENIOR CENTER
(608) 270-4290
fitchburgwi.gov/621/senior-center
GOODMAN COMMUNITY CENTER
(608) 241-1574
goodmancenter.org/programs/older-adults
JANESVILLE CITY - SENIOR CENTER
(608) 755-3040
MADISON SENIOR CENTER
(608) 266-6581
cityofmadison.com/seniorcenter
MCFARLAND SENIOR CENTER & OUTREACH
(608) 838-7117
mcfarland.wi.us
MIDDLETON SENIOR CENTER
(608) 831-2373
ci.middleton.wi.us
MONONA SENIOR CENTER
(608) 222-3415
mymonona.com
MT. HOREB SENIOR CENTER
(608) 437-6902
mounthorebwi.info
NEWBRIDGE
(608) 512-0000
newbridgemadison.org
NORTHWEST DANE SENIOR SERVICES - CROSS PLAINS
(608) 798-6937
nwdss.org
OREGON AREA SENIOR CENTER
(608) 835-5801
oregonareaseniorcenterwisconsin.com
SENIOR CITIZEN’S CENTER
(608) 676-4600
SOUTHWEST DANE SENIOR OUTREACH
(608) 437-6902
STOUGHTON AREA SENIOR CENTER
(608) 873-8585
ci.stoughton.wi.us/senior
SUGAR RIVER SENIOR CENTER
(608) 424-6007
VERONA SENIOR CENTER
(608) 845-7471
ci.verona.wi.us
WATERTOWN SENIOR CITIZENS CENTER
(920) 262-8099
WAUNAKEE SENIOR CENTER
(608) 849-8385
waunakee.com/seniorcenter
SOCIAL SERVICES
The definition of social services is “activity aiming to promote the welfare of others.”
COMMUNITY LIVING ALLIANCE
(608) 242-8335
clanet.org
JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
MIDDLETON OUTREACH MINISTRY
(608) 826-3410
momhelps.org
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
VETERAN SERVICES
ADDICTIVE DISORDERS TREATMENT PROGRAM
William S. Middleton Memorial Veterans Hospital
(608) 280-7073
madison.va.gov/services/adtp.asp
BADGER HONOR FLIGHT, INC.
(608) 616-0243
badgerhonorflight.org
COMFORT KEEPERS
(608) 218-4861
madison-231.comfortkeepers.com
DANE COUNTY VETERANS SERVICE OFFICE
(608) 266-4158
danevets.com
DEPARTMENT OF WORKFORCE DEVELOPMENT
dwd.wisconsin.gov/veterans
GERIATRIC PRIMARY CARE CLINIC (GEM)
William S. Middleton
Memorial Veterans Hospital
(608) 280-7011
US DEPARTMENT OF VETERANS AFFAIRS
benefits.va.gov/benefits
WILLIAM S. MIDDLETON MEMORIAL VETERANS HOSPITAL
(608) 256-1901
madison.va.gov
WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA)
(800) 947-8387
dva.state.wi.us