JOURNEY OF AGING

ABUSE & NEGLECT
Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault.

ADULT PROTECTIVE SERVICES – ADULT/ELDER AT RISK
(608) 261-9933  
danecountyhumanservices.org
 
COMPLAINTS PERTAINING TO THESE WISCONSIN PROVIDERS
•   Assisted-living providers: Adult Day Centers, AFHs, CBRFs, and

RCACs (608) 264-9888 or (800) 642-6552
•   Caregiver misconduct: noncredentialed caregivers, credentialed staff, and

professional staff (608) 261-8319 or (800) 642-6552
•   Home health and hospice agencies (608) 267-1441 or (800) 642-6552
•   Health and residential care providers: adult day care, ambulatory surgical centers,
clinical laboratories, corporate guardianships, hospitals, outpatient rehabilitation, pain clinics, personal care agencies, and rural healthcare clinics ​(608) 266-8481 or (800) 642-6552
​•   Mental health and substance abuse treatment programs ​(608) 266-2717 or (800) 642-6552
•​   State-licensed nursing homes ​(608) 266-7474 or (800) 642-6552
 
ELDER ABUSE AND NEGLECT HELPLINE
(608) 261-9933 or 911
 
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org

ADRCs
ADRCs (Aging & Disability Resource Centers) can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, home-delivered meal programs, Medicare, Medicaid, Social Security, caregiver supports, and respite information. Below are the ADRCs in your area by county.

ADRC OF COLUMBIA COUNTY
(608) 742-9233
co.columbia.wi.us/columbia-county/adrc

ADRC OF DANE COUNTY
(608) 240-7400
daneadrc.org
 
ADRC OF DODGE COUNTY
(920) 386-3580
Find us on Facebook
 
ADRC OF JEFFERSON COUNTY
(920) 674-8734
jeffersoncountywi.gov
 
ADRC OF ROCK COUNTY
(608) 741-3600
co.rock.wi.us/adrc

ADRC OF SAUK COUNTY
Serving Crawford, Juneau, Richland  & Sauk Counties
(608) 355-3289
adrceagle.org

ADVOCACY GROUPS & SUPPORT
Advocacy can be described as support for or on behalf of someone for a particular cause, issue, or policy.
 
AARP
(866) 448-3611
aarp.org/wi
 
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
 
COALITION OF WISCONSIN AGING GROUPS (CWAG)
(608) 224-0606 or (800) 488-2596
cwagwisconsin.org
 
DISABILITY RIGHTS WISCONSIN
(608) 267-0214
disabilityrightswi.org
 
GREATER WISCONSIN AGENCY ON AGING RESOURCES (GWAAR)
(608) 243-5670
gwaar.org
 
LONG-TERM CARE INSURANCE ASSISTANCE
(608) 266-3585
oci.wi.gov/pages/consumers/longtermcare.aspx
 
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
WISCONSIN BOARD ON AGING & LONG-TERM CARE
Ombudsman Program
(800) 815-0015
longtermcare.wi.gov

BENEFIT SPECIALISTS
Helpful information to note: Elderly Benefit Specialists (EBS) assist individuals 60+ to determine available private or government benefits. Disability Benefit Specialists (DBS) assist people between the ages of 18 and 59 with physical, developmental, and mental disabilities. See also ADRCs and Case Managers categories in this section to assist with individual benefits.
 
BENEFITS AND EMPLOYMENT COUNSELING
(608) 246-3444
eri-wi.org/services/benefits
 
CAREGIVER INFORMATION
A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. This assistance can be classified as hands on, financial, emotional, formal, and informal. Below you will find training programs, education, information, and support groups. Visit the Safe & Healthy at Home section to find support assistance in your residence.
 
COMFORCARE
Home Care Services
8383 Greenway Blvd., Ste. 600, Middleton 53562
(608) 836-1868
care@cfchomecare.com
comforcare.com/madison
ComForCare Home Care Services provides assistance with activities of daily living, such as light housekeeping, meal preparation, dressing, bathroom assistance, home maintenance, and other services. ComForCare is an effective solution for the elderly who prefer to remain at home.

DANE COUNTY UNITED WAY
Caregiver Information
(608) 246-4350
unitedwaydanecounty.org/who-is-a-caregiver
 
JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
 
RESPITE CARE ASSOCIATION OF WISCONSIN
(608) 222-2033
respitecarewi.org
 
VA CAREGIVER SUPPORT
(855) 260-3274
caregiver.va.gov
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690    
wihealthyaging.org
 
WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS
(866) 843-9810
wisconsincaregiver.org
 
CASE MANAGERS
Case managers assist patients and families in evaluating, arranging, and coordinating available support systems needed now or in the future. Depending on expertise, they can assist in determining next steps in legal situations, healthcare, benefits, and more. Check the Coalitions and Senior Centers categories in this section, as they often have case managers on staff. There is also a Care Managers category under the Safe & Healthy at Home section.
 
MADISON PARENT CARE LLC
(608) 228-9797
madisonparentcare.com

NEWBRIDGE
1625 Northport Dr., Ste. 125, Madison 53704
5724 Raymond Rd., Madison 53711,

505 Cottage Grove Rd., Ste. 200, Madison 53716
(608) 512-0000
newbridgemadison.org
The mission of NewBridge is to provide older adults a bridge to successful aging. Case Management provides older adults support needed to live independently by identifying resources and coordinating services. Information, referrals, and advocacy provided through case management home visit assessments of each older adult’s individual needs.

COALITIONS
Coalitions are a great source of information and a good place to start researching specific areas of interest (for example, senior housing options). Case managers are oftentimes on staff to help coordinate services and assistance when needed.
 
NEWBRIDGE  
(608) 512-0000
newbridgemadison.org

SAFE COMMUNITIES MADISON-DANE COUNTY
(608) 441-3060
safercommunity.net/falls_prevention.php
 
CONSUMER PROTECTION
 
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
Main Office - Milwaukee
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
 
CONSUMER PROTECTION
(608) 266-1221
doj.state.wi.us

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov
Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law or obtain an informational brochure, like the Wisconsin Consumer Guide.

CRIME PREVENTION & SAFETY
 
CRIME PREVENTION PROGRAM
(608) 266-4238
cityofmadison.com/police/safety/crimeprevention
 
CRIME VICTIM COMPENSATION PROGRAM
(608) 264-9497
doj.state.wi.us
 
CYBER SAFETY
(608) 255-2345
cityofmadison.com/police/safety/cyber
 
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org

TRIAD—RSVP OF DANE COUNTY
6501 Watts Rd., Ste. 250, Madison 53719
(608) 441-7897
info@rsvpdane.org
rsvpdane.org
Presentations on crime prevention and safety topics are free and open to the public at various locations in Cottage Grove, Verona, and Madison. Free winterization car checks for seniors. Annual Dane County/State Triad Crime Prevention and Safety Conference & Expo.

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911,Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov
Are you the victim of identity theft? The Bureau of Consumer Protection works with Wisconsinites to educate them on how to protect their identities. We work with victims of identity theft, helping them take steps to reclaim their identity and restore their credit standing. Visit our website or contact us for identity theft recovery assistance or to obtain an informational brochure, like the Wisconsin Consumer Guide.

DISABILITY RESOURCES
See also the ADRCs category in this section.
 
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org
 
BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES – BY COUNTY
(888) 879-0017 (Central Office)
dhs.wisconsin.gov/blind
 
BRAILLE LIBRARY AND TRANSCRIBING SERVICES
(608) 233-0222
bltsinc.org   
 
BUREAU OF AGING AND DISABILITY RESOURCES
(608) 266-2536
dhs.wisconsin.gov/dph/badr.htm

CAPTEL, INC.
CapTel® Captioned Telephone
450 Science Dr., Madison 53711
(800) 233-9130
captel.com
Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.

DISABILITY RIGHTS WISCONSIN (DRW)
(608) 267-0214
disabilityrightswi.org
 
INTEGRITY RESIDENTIAL SERVICES
(608) 222-1113
integrityrs.net
 
MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.

STATE ORGANIZATION ON ARTS AND DISABILITY
(608) 241-2131
vsawis.org
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
wihealthyaging.org
 
WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL)
(800) 242-8822
dpi.wi.gov/talkingbooks  
 
ENERGY (UTILITIES)

ALLIANT ENERGY
(800) ALLIANT (255-4268)
alliantenergy.com
 
KEEP WISCONSIN WARM/COOL FUND
(800) 891-WARM (9276)
kwwf.org
 
MADISON GAS & ELECTRIC
(608) 252-7222
mge.com

WISCONSIN HOME ENERGY ASSISTANCE PROGRAM (WHEAP)
(608) 267-3680
homeenergyplus.wi.gov

HEALTH PLANS & ASSISTANCE
Review the Case Managers and Benefit Specialists categories in this section.
 
ACCESS WISCONSIN - WISCONSIN DEPARTMENT OF HEALTH SERVICES
(800) 362-3002
access.wisconsin.gov
 
BOARD ON AGING & LONG-TERM CARE
Medigap helpline & health insurance related questions
(800) 242-1060
longtermcare.wi.gov

MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.

SOCIAL SECURITY ADMINISTRATION
(866) 770-2262
ssa.gov
 
WISCONSIN OFFICE OF THE SENIOR ISSUES COMMISSIONER OF INSURANCE
(608) 266-3585
oci.wi.gov/consumer/seniors.htm
 
WISCONSIN SENIOR MEDICARE PATROL
(800) 488-2596
wisconsinsmp.org

MEMBERSHIP PROGRAMS
Specific interests, sometimes at a cost.
 
PLATO/UW-MADISON CONTINUING STUDIES
(608) 262-5823
platomadison.org

SHARING ACTIVE INDEPENDENT LIVES (SAIL)
6209 Mineral Point Rd., Ste. 210, Madison 53705
(608) 230-4321
info@sailtoday.org
sailtoday.org
SAIL is a nonprofit network of older adult members living in the Greater Madison area. Members support each other and the organization in a variety of ways. An extensive network of resources is available, such as prescreened service providers, daily check-in service, house checks, home technology assistance, discounted personal emergency services, and more—all for about $1 per day!

NONPROFIT ORGANIZATIONS
 
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org

COMMUNITY SHARES OF WISCONSIN
(608) 256-1066
communityshares.com

OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
SHARING ACTIVE INDEPENDENT LIVES (SAIL)
(608) 230-4321
sailtoday.org
 
UNIVERSITY OF WISCONSIN FOUNDATION
(608) 263-4545
supportuw.org
 
VSA WISCONSIN INC.
(608) 241-2131
vsawis.org
 
WISCONSIN ASSISTED LIVING ASSOCIATION (WALA)
(608) 288-0246
ewala.org
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690    
wihealthyaging.org

SENIOR CENTERS
Senior centers are a wonderful way to interact with peers and fulfill interests. Some offer unique programming and special services—each one is a little different from another. All are there to help, so feel free to give them a call and inquire.  
 
BARABOO SENIOR CITIZEN CENTER
(608) 356-8464

BELLEVILLE/SUGAR RIVER SENIOR CENTER
(608) 424-6007
bellevillewi.org
 
CITY OF VERONA SENIOR CENTER
(608) 845-7471

COLONIAL CLUB SENIOR ACTIVITY CENTER - SUN PRAIRIE
(608) 837-4611
colonialclub.org

CREEKSIDE PLACE - EVANSVILLE
(608) 882-0407

DEFOREST AREA COMMUNITY SENIOR CENTER
(608) 846-9469
deforestcenter.org
 
FITCHBURG SENIOR CENTER
(608) 270-4290
fitchburgwi.gov/621/senior-center
 
GOODMAN COMMUNITY CENTER
(608) 241-1574
goodmancenter.org/programs/older-adults
 
JANESVILLE CITY - SENIOR CENTER
(608) 755-3040

MADISON SENIOR CENTER
(608) 266-6581
cityofmadison.com/seniorcenter
 
MCFARLAND SENIOR CENTER & OUTREACH
(608) 838-7117
mcfarland.wi.us
 
MIDDLETON SENIOR CENTER
(608) 831-2373
ci.middleton.wi.us
 
MONONA SENIOR CENTER
(608) 222-3415
mymonona.com
 
MT. HOREB SENIOR CENTER
(608) 437-6902
mounthorebwi.info
 
NEWBRIDGE  
(608) 512-0000
newbridgemadison.org

NORTHWEST DANE SENIOR SERVICES - CROSS PLAINS
(608) 798-6937
nwdss.org
 
OREGON AREA SENIOR CENTER
(608) 835-5801
oregonareaseniorcenterwisconsin.com
 
SENIOR CITIZEN’S CENTER
(608) 676-4600

SOUTHWEST DANE SENIOR OUTREACH
(608) 437-6902
 
STOUGHTON AREA SENIOR CENTER
(608) 873-8585
ci.stoughton.wi.us/senior

SUGAR RIVER SENIOR CENTER
(608) 424-6007

VERONA SENIOR CENTER
(608) 845-7471
ci.verona.wi.us
 
WATERTOWN SENIOR CITIZENS CENTER
(920) 262-8099

WAUNAKEE SENIOR CENTER
(608) 849-8385
waunakee.com/seniorcenter

SOCIAL SERVICES
The definition of social services is “activity aiming to promote the welfare of others.”
 
COMMUNITY LIVING ALLIANCE
(608) 242-8335
clanet.org
 
JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
 
MIDDLETON OUTREACH MINISTRY
(608) 826-3410
momhelps.org
 
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
VETERAN SERVICES
 
ADDICTIVE DISORDERS TREATMENT PROGRAM
William S. Middleton Memorial Veterans Hospital
(608) 280-7073
madison.va.gov/services/adtp.asp
 
BADGER HONOR FLIGHT, INC.
(608) 616-0243
badgerhonorflight.org
 
COMFORT KEEPERS
(608) 218-4861
madison-231.comfortkeepers.com
 
DANE COUNTY VETERANS SERVICE OFFICE
(608) 266-4158
danevets.com
 
DEPARTMENT OF WORKFORCE DEVELOPMENT
dwd.wisconsin.gov/veterans
 
GERIATRIC PRIMARY CARE CLINIC (GEM)
William S. Middleton Memorial Veterans Hospital
(608) 280-7011

US DEPARTMENT OF VETERANS AFFAIRS
benefits.va.gov/benefits
 
WILLIAM S. MIDDLETON MEMORIAL VETERANS HOSPITAL
(608) 256-1901
madison.va.gov
 
WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA)
(800) 947-8387
dva.state.wi.us