THE JOURNEY OF AGING RESOURCE GUIDE

Below are resources listed by category.

Click on the category to access the listings.

AGING & CAREGIVER RESOURCES

All of the categories within this section are starting points for gathering information about: available benefits, county programs and services, support systems for health care needs as well as social services and coalition programs.

 

ABUSE & NEGLECT
Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault.
 

ADULT PROTECTIVE SERVICES – ADULT/ELDER AT RISK
(608) 261-9933  
danecountyhumanservices.org
 
COMPLAINTS PERTAINING TO THESE WISCONSIN PROVIDERS
•  Assisted-living providers: Adult Day Centers, AFHs, CBRFs, and RCACs (608) 264-9888 or (800) 642-6552
•  Caregiver misconduct: noncredentialed caregivers, credentialed staff, and professional staff (608) 261-8319 or (800) 642-6552
•  Home health and hospice agencies (608) 267-1441 or (800) 642-6552
•  Health and residential care providers: adult day care, ambulatory surgical centers, clinical laboratories, corporate guardianships, hospitals, outpatient rehabilitation, pain clinics, personal care agencies, and rural healthcare clinics ​(608) 266-8481 or (800) 642-6552
​•  Mental health and substance abuse treatment programs ​(608) 266-2717 or (800) 642-6552
•  State-licensed nursing homes ​(608) 266-7474 or (800) 642-6552
 
ELDER ABUSE AND NEGLECT HELPLINE
(608) 261-9933 or 911
 
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org

ADRCs
ADRCs (Aging & Disability Resource Centers) can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, home-delivered meal programs, Medicare, Medicaid, Social Security, caregiver supports, and respite information. Below are the ADRCs in your area by county.

ADRC OF COLUMBIA COUNTY
(608) 742-9233
co.columbia.wi.us/columbia-county/adrc

ADRC OF DANE COUNTY
(608) 240-7400
daneadrc.org
 
ADRC OF DODGE COUNTY
(920) 386-3580
Find us on Facebook
 
ADRC OF JEFFERSON COUNTY
(920) 674-8734
jeffersoncountywi.gov
 
ADRC OF ROCK COUNTY
(608) 741-3600
co.rock.wi.us/adrc

ADRC OF SAUK COUNTY
Serving Crawford, Juneau, Richland & Sauk Counties
(608) 355-3289
adrceagle.org

ADVOCACY GROUPS & SUPPORT
Advocacy can be described as support for or on behalf of someone for a particular cause, issue, or policy.
 
AARP
(866) 448-3611
aarp.org/wi
 
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
 
COALITION OF WISCONSIN AGING GROUPS (CWAG)
(608) 224-0606 or (800) 488-2596
cwagwisconsin.org
 
DISABILITY RIGHTS WISCONSIN
(608) 267-0214
disabilityrightswi.org
 
GREATER WISCONSIN AGENCY ON AGING RESOURCES (GWAAR)
(608) 243-5670
gwaar.org
 
LONG-TERM CARE INSURANCE ASSISTANCE
(608) 266-3585
oci.wi.gov/pages/consumers/longtermcare.aspx
 
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
WISCONSIN BOARD ON AGING & LONG-TERM CARE
Ombudsman Program
(800) 815-0015
longtermcare.wi.gov

BENEFIT SPECIALISTS
Helpful information to note: Elderly Benefit Specialists (EBS) assist individuals 60+ to determine available private or government benefits. Disability Benefit Specialists (DBS) assist people between the ages of 18 and 59 with physical, developmental, and mental disabilities. See also ADRCs and Case Managers categories in this section to assist with individual benefits.
 
BENEFITS AND EMPLOYMENT COUNSELING
(608) 246-3444
eri-wi.org/services/benefits

CAREGIVER INFORMATION
A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. This assistance can be classified as hands on, financial, emotional, formal, and informal. Below you will find training programs, education, information, and support groups. Visit the Safe & Healthy at Home section to find support assistance in your residence.
 
CATHOLIC CHARITIES
702 S. High Point Rd., Ste. 103, Madison 53719
(608) 826-8020
kmedenwaldt@ccmadison.org
ccmadison.org

Catholic Charities’ Aging Services helps older adults maintain the independence of living in their homes and communities while assisting caregivers with education and respite programs. Services include the Adult Day Center, All Saints Neighborhood, CompanionCare, and Respite Care Teams.

COMFORCARE
Home Care Services
2421 Parmenter St., Ste. 100, Middleton 53562
(608) 836-1868
home@cfchomecare.com
comforcare.com/madison

ComForCare Home Care Services provides assistance with activities of daily living, such as light housekeeping, meal preparation, dressing, bathroom assistance, home maintenance, and other services. ComForCare is an effective solution for the elderly who prefer to remain at home.

DANE COUNTY UNITED WAY
Caregiver Information
(608) 246-4350
unitedwaydanecounty.org/who-is-a-caregiver
 
INDEPENDENT LIVING, INC.
(608) 274-7900
independentlivinginc.org

JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
 
RESPITE CARE ASSOCIATION OF WISCONSIN
(608) 222-2033
respitecarewi.org
 
VA CAREGIVER SUPPORT
(855) 260-3274
caregiver.va.gov
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690    
wihealthyaging.org
 
WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS
(866) 843-9810
wisconsincaregiver.org

CASE MANAGERS
Case managers assist patients and families in evaluating, arranging, and coordinating available support systems needed now or in the future. Depending on expertise, they can assist in determining next steps in legal situations, healthcare, benefits, and more. Check the Coalitions and Senior Centers categories in this section, as they often have case managers on staff. There is also a Care Managers category under the Safe & Healthy at Home section.
 
COMMUNITY LIVING ALLIANCE (CLA)
1414 MacArthur Rd., Madison 53714
(608) 242-8335
clanet.org

Nonprofit organization dedicated to empowering older adults and people with disabilities or chronic illnesses to live independently and with dignity in their homes. CLA provides individualized services, including case management, personal care, support brokering, and home chore services that help people to improve their quality of life and live with self-determination.

MADISON PARENT CARE LLC
(608) 228-9797
madisonparentcare.com

NEWBRIDGE
1625 Northport Dr., Ste. 125, Madison 53704
(608) 512-0000
newbridgemadison.org

The mission of NewBridge is to empower older adults to access affordable resources to maintain their health, safety, independence, and community connection. Case Management provides older adults support needed to live independently by identifying resources and coordinating services. Information, referrals, and advocacy provided through case-management home-visit assessments of each older adult’s individual needs.

COALITIONS
Coalitions are a great source of information and a good place to start researching specific areas of interest (for example, senior housing options). Case managers are oftentimes on staff to help coordinate services and assistance when needed.
 
NEWBRIDGE  
(608) 512-0000
newbridgemadison.org

SAFE COMMUNITIES MADISON-DANE COUNTY
(608) 441-3060
safercommunity.net/falls_prevention.php
 
CONSUMER PROTECTION
 
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
Main Office - Milwaukee
(414) 847-6000 or (800) 273-1002
bbb.org/wisconsin
 
CONSUMER PROTECTION
(608) 266-1221
doj.state.wi.us

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov

Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law and to get copies of the Wisconsin Senior Guide and other informational brochures.

CRIME PREVENTION & SAFETY
 
CRIME PREVENTION PROGRAM
(608) 266-4238
cityofmadison.com/police/safety/crimeprevention
 
CRIME VICTIM COMPENSATION PROGRAM
(608) 264-9497
doj.state.wi.us
 
CYBER SAFETY
(608) 255-2345
cityofmadison.com/police/safety/cyber
 
FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org

TRIAD—RSVP OF DANE COUNTY
6501 Watts Rd., Ste. 250, Madison 53719
(608) 441-7897
info@rsvpdane.org
rsvpdane.org

Presentations on crime prevention and safety topics are free and open to the public at various locations in Cottage Grove, Verona, and Madison. Free winterization car checks for seniors. Annual Dane County/State Triad Crime Prevention and Safety Conference and Expo.

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
datcp.wi.gov

Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law and to get copies of the Wisconsin Senior Guide and other informational brochures.

DISABILITY RESOURCES
See also the ADRCs category in this section.
 
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org
 
BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES – BY COUNTY
(888) 879-0017 (Central Office)
dhs.wisconsin.gov/blind
 
BRAILLE LIBRARY AND TRANSCRIBING SERVICES
(608) 233-0222
bltsinc.org   
 
BUREAU OF AGING AND DISABILITY RESOURCES
(608) 266-2536
dhs.wisconsin.gov/dph/badr.htm

CAPTEL, INC.
CapTel® Captioned Telephone
450 Science Dr., Madison 53711
(800) 233-9130
captel.com

Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.

DISABILITY RIGHTS WISCONSIN (DRW)
(608) 267-0214
disabilityrightswi.org
 
INTEGRITY RESIDENTIAL SERVICES
(608) 222-1113
integrityrs.net
 
STATE ORGANIZATION ON ARTS AND DISABILITY
(608) 241-2131
vsawis.org
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
wihealthyaging.org
 
WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL)
(800) 242-8822
dpi.wi.gov/talkingbooks  

ENERGY (UTILITIES)

ALLIANT ENERGY
(800) ALLIANT (255-4268)
alliantenergy.com
 
KEEP WISCONSIN WARM/COOL FUND
(800) 891-WARM (9276)
kwwf.org
 
MADISON GAS & ELECTRIC
(608) 252-7222
mge.com

WISCONSIN HOME ENERGY ASSISTANCE PROGRAM (WHEAP)
(608) 267-3680
homeenergyplus.wi.gov

HEALTH PLANS & ASSISTANCE
Review the Case Managers and Benefit Specialists categories in this section.
 
ACCESS WISCONSIN - WISCONSIN DEPARTMENT OF HEALTH SERVICES
(800) 362-3002
access.wisconsin.gov
 
BOARD ON AGING & LONG-TERM CARE
Medigap helpline & health insurance related questions
(800) 242-1060
longtermcare.wi.gov

SOCIAL SECURITY ADMINISTRATION
(866) 770-2262
ssa.gov
 
WISCONSIN OFFICE OF THE SENIOR ISSUES COMMISSIONER OF INSURANCE
(608) 266-3585
oci.wi.gov/consumer/seniors.htm
 
WISCONSIN SENIOR MEDICARE PATROL
(800) 488-2596
wisconsinsmp.org
 
MEMBERSHIP PROGRAMS
Specific interests, sometimes at a cost.
 
PLATO/UW-MADISON CONTINUING STUDIES
(608) 262-5823
platomadison.org

SHARING ACTIVE INDEPENDENT LIVES (SAIL)
6209 Mineral Point Rd., Ste. 210, Madison 53705
(608) 230-4321
info@sailtoday.org
sailtoday.org

SAIL is a nonprofit membership organization created to enable members 55+ to live secure, engaged lives on their own terms. Members support each other and the organization in a variety of ways. An extensive network of resources available, such as prescreened vendors, daily check-in service, house checks, home technology assistance, discounted personal emergency services, and more —all for less than $1 per day!

NONPROFIT ORGANIZATIONS
 
ACCESS TO INDEPENDENCE
(608) 242-8484
accesstoind.org

COMMUNITY SHARES OF WISCONSIN
(608) 256-1066
communityshares.com

OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
SHARING ACTIVE INDEPENDENT LIVES (SAIL)
(608) 230-4321
sailtoday.org
 
UNIVERSITY OF WISCONSIN FOUNDATION
(608) 263-4545
supportuw.org
 
VSA WISCONSIN INC.
(608) 241-2131
vsawis.org
 
WISCONSIN ASSISTED LIVING ASSOCIATION (WALA)
(608) 288-0246
ewala.org
 
WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690    
wihealthyaging.org

SENIOR CENTERS
Senior centers are a wonderful way to interact with peers and fulfill interests. Some offer unique programming and special services—each one is a little different from another. All are there to help, so feel free to give them a call and inquire.  
 
BARABOO SENIOR CITIZEN CENTER
(608) 356-8464

BELLEVILLE/SUGAR RIVER SENIOR CENTER
(608) 424-6007
bellevillewi.org
 
CITY OF VERONA SENIOR CENTER
(608) 845-7471

COLONIAL CLUB SENIOR ACTIVITY CENTER - SUN PRAIRIE
(608) 837-4611
colonialclub.org

COMMUNITY ACTIVITIES & SERVICES DEPARTMENT - CITY OF BEAVER DAM
209 Center St., Beaver Dam 53916
(920) 306-2158
jstephens@cityofbeaverdam.com
cityofbeaverdam.com

The Community Activities & Services Department provides a variety of educational and recreational activities throughout the year for active older adults. Dodge County also provides a nutritional meal for seniors 60+ (or one spouse must be 60) at The Watermark, Monday-Friday at 11:30am. A donation of $3.99 per meal is suggested.
 
CREEKSIDE PLACE - EVANSVILLE
(608) 882-0407

DEFOREST AREA COMMUNITY SENIOR CENTER
(608) 846-9469
deforestcenter.org
 
FITCHBURG SENIOR CENTER
(608) 270-4290
fitchburgwi.gov/621/senior-center
 
GOODMAN COMMUNITY CENTER
(608) 241-1574
goodmancenter.org/programs
/older-adults
 
JANESVILLE CITY - SENIOR CENTER
(608) 755-3040

MADISON SENIOR CENTER
(608) 266-6581
cityofmadison.com/seniorcenter
 
MCFARLAND SENIOR CENTER & OUTREACH
(608) 838-7117
mcfarland.wi.us
 
MIDDLETON SENIOR CENTER
(608) 831-2373
ci.middleton.wi.us
 
MONONA SENIOR CENTER
(608) 222-3415
mymonona.com
 
MT. HOREB SENIOR CENTER
(608) 437-6902
mounthorebwi.info
 
NEWBRIDGE  
(608) 512-0000
newbridgemadison.org

NORTHWEST DANE SENIOR SERVICES - CROSS PLAINS
(608) 798-6937
nwdss.org
 
OREGON AREA SENIOR CENTER
(608) 835-5801
oregonareaseniorcenterwisconsin.com
 
SENIOR CITIZEN’S CENTER
(608) 676-4600

SOUTHWEST DANE SENIOR OUTREACH
(608) 437-6902
 
STOUGHTON AREA SENIOR CENTER
(608) 873-8585
ci.stoughton.wi.us/senior

SUGAR RIVER SENIOR CENTER
(608) 424-6007

VERONA SENIOR CENTER
(608) 845-7471
ci.verona.wi.us
 
WATERTOWN SENIOR
CITIZENS CENTER
(920) 262-8099

WAUNAKEE SENIOR CENTER
(608) 849-8385
waunakee.com/seniorcenter

SOCIAL SERVICES
The definition of social services is “activity aiming to promote the welfare of others.”
 
COMMUNITY LIVING ALLIANCE
(608) 242-8335
clanet.org
 
JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
jssmadison.org
 
MIDDLETON OUTREACH MINISTRY
(608) 826-3410
momhelps.org
 
OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
lgbtoutreach.org
 
VETERAN SERVICES
 
ADDICTIVE DISORDERS TREATMENT PROGRAM
William S. Middleton Memorial Veterans Hospital
(608) 280-7073
madison.va.gov/services/adtp.asp
 
BADGER HONOR FLIGHT, INC.
(608) 616-0243
badgerhonorflight.org
 
COMFORT KEEPERS
(608) 218-4861
madison-231.comfortkeepers.com
 
DANE COUNTY VETERANS SERVICE OFFICE
(608) 266-4158
danevets.com
 
DEPARTMENT OF WORKFORCE DEVELOPMENT
dwd.wisconsin.gov/veterans
 
GERIATRIC PRIMARY CARE CLINIC (GEM)
William S. Middleton Memorial Veterans Hospital
(608) 280-7011
 
INDEPENDENT LIVING, INC.
(608) 274-7900
independentlivinginc.org

SSM HEALTH AT HOME
(800) 924-2273
hahwi.info@ssmhealth.com
ssmhealthathomewi.com

As a We Honor Veterans partner, SSM Health at Home staff and volunteers are given ongoing veteran-centered training and education in order to provide specialized care to the veterans we proudly serve.

US DEPARTMENT OF VETERANS AFFAIRS
benefits.va.gov/benefits
 
VISITING ANGELS
6401 Odana Rd., Ste. 15, Madison 53719
(608) 819-0665
dteske@visitingangels.com
visitingangels.com

Local, family-owned business offering flexible, 24-hour care and respite care for families. Our services include: bathing, dressing, and walking assistance; grooming; medication reminders; errands; shopping; light housekeeping; meal preparation; and friendly companionship. Call today for a free consultation.

WILLIAM S. MIDDLETON MEMORIAL VETERANS HOSPITAL
(608) 256-1901
madison.va.gov
 
WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA)
(800) 947-8387
dva.state.wi.us